Right of withdrawal
Your satisfaction is very important to us, so you can always count on returning products that do not meet your expectations. You can easily exercise your right of withdrawal (pursuant to Legislative Decree no. 185 of 22/05/1999) by filling out the appropriate online form accessible from your order details.
After a return, you can request a refund or a credit to use for a future order. The return request must be made no later than 14 days from the receipt of the goods.
To exercise the right of withdrawal, the product must be returned in the same condition in which it was received, including any packaging, seals, labels, and accessories provided.
If this is not the case, we reserve the right to charge you a penalty ranging from 50% to 80% of the product’s value.
For more information on return policies, please consult the Return Policy section.
The right of withdrawal cannot be exercised in the following cases:
• Purchases made for business and/or professional use (purchase with VAT number)
• Rackets strung according to the buyer’s instructions: these are considered “customized goods” and are therefore excluded from the right of withdrawal.
• Opened tubes of balls: an opened tube undergoes performance/durability alteration.
• Clothing or footwear that has been worn and/or washed, or without tags or original packaging.
• Any product that does not retain the original characteristics and equipment it had at the time of purchase (for example, missing a label or simple damage to the packaging).
• Any product that has been even minimally used or has undergone alteration, tampering, breakage, abrasion, or simple opening of a seal (for example, the plastic coating on the handle of a tennis or padel racket).
Refund Methods
We will refund the price paid for the returned product under the Right of Withdrawal within 30 (thirty) days of receiving your return.
The refund will be made to the credit card if the original payment was made by credit card, and by bank transfer in all other cases.
Refunds by other payment methods (prepaid card top-ups, cashier’s checks, etc.) are not provided.
